Browser version:

This site has a minimum browser requirement, outlined below. Critical functions of the site will not work properly if this requirement is not met by your computer. Fortunately, browser upgrades are freely available for download. In many cases, your local IT staff will have to do this for you.

Minimum Browser Version:

This site works with most major modern browsers. Please make sure you are using a recently updated version of your browser to assure security and compatibility. If you are using Internet Explorer, please use version 9 or higher. To check what browser version you are using and to update to the latest version, visit www.whatbrowser.org

Note: Specific courses may work better in Internet Explorer and you will be notified during the course launch process.

Flash Plugin:

The Macromedia Flash browser plug-in is necessary to view much of the course content for this site. Most users (more than 95%) have this plug-in pre-installed on their computer at the time of purchase. A few others will have to download it from the Macromedia website.

It is a brief download, and costs nothing. If the following instructions do not work for you, it may be necessary to have your local IT staff perform the installation.

  1. Go to the following link: http://www.macromedia.com/go/getflash
  2. Make sure the box "Also install...Yahoo Toolbar" is not checked! The Yahoo toolbar has a pop-up window blocker that will interfere with this site.
  3. Press the "Install Now" button
  4. The installation will not take longer than a few minutes, and perhaps much less. You should follow the instructions on Macromedia's download page to complete the installation. For example, "You may need to click the gold bar at the top of the browser window to allow the install."
  5. When the Flash installation is complete (it will say so), close down all your browser windows, restart the browser, and return to this site.

To Enable or Disable your Browser's Popup Blocker:

Internet Explorer:

  1. Open the Internet Explorer "Tools" menu and select Pop-up Blocker.
  2. Click “Turn Off Pop-up Blocker”
Firefox:
  1. At the top of the Firefox window, click on the Firefox button and then select Options
  2. Select the Content panel.
  3. Uncheck the "Block Pop-up windows" box
  4. Click OK
Chrome:
  1. Click the Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. In the "Privacy" section, click the Content settings button.
  5. In the "Pop-ups" section, select "Allow all sites to show pop-ups."
Using Compatability mode in Internet Explorer:
  1. Open the Internet Explorer "Tools" menu and select “Compatibility View” or
  2. Click on the broken page icon displayed in the URL bar

Internet Connection Speed:

Within the courses, there is considerable use of audio and video, in order to give a more informative and interesting training experience. This content can make substantial demands on the resources of your internet connection.

We recognize that not everybody has a fast computer or internet connection. We have struck a balance by designing the courses to load their content in smaller, complete sections, and then show them to the user a section at a time. If you don't have a fast connection, you may experience gaps in the course, while the next section is loading.

It is recommended that you have at least 54 kbps 'throughput' speed on your internet connection. This is roughly equivalent to a good dial-up connection. Obviously, faster connections are preferred.

If you find these 'now loading' pauses to be unusually long, it may be worthwhile to access this site from a different computer with a faster internet connection. Also, it could be beneficial to close down other internet-intensive applications (such as other web pages or email applications) while accessing this site. They may be competing with this site for a narrow stream of internet throughput.

Adding TRAIN to your Trusted Sites:

In Internet Explorer:

  1. Open the Internet Explorer "Tools" menu and select "Internet Options".
  2. Select the "Security" tab and click the "Trusted Sites" icon.
  3. Click the "Sites" button. This will open a new window. In this window, there is a check box at the bottom. Please be certain that this box, "Require server verification (https:) for all sites in this zone", is not checked.
  4. In the "Add this Web site to the zone" field, please enter *.train.org (this includes the asterisk at the beginning of the address). Click the "Add" button.
  5. Click OK to return to the "Internet Options" window.
  6. Select the "Trusted Sites" icon again and click the "Custom Level" button at the bottom of the window. This will open the "Security Settings" window.
  7. In this window, please be certain that all options are set to either "Enable" or "Medium-Low".
  8. Click OK to return to the "Internet Options" window, but do not close the "Internet Options" window.
  9. In the "Internet Options" window, select the "General" tab and click the "Delete Files" button.
  10. Click OK to exit out of all Internet Explorer settings windows and restart your Internet Explorer browser.
In FireFox:
  1. At the top of the Firefox window, click on the Firefox button and then select Options
  2. Select the Content panel.
  3. Select the "Exceptions..." button located to the right of the "Block pop-up windows"
  4. In the "Address of web site" field, please enter *.train.org (this includes the asterisk at the beginning of the address). Click the "Allow" button.
  5. Click Close
  6. Click OK
In Chrome:
  1. Click the Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. in the "Privacy" section, click the Content settings button.
  5. In the "Pop-ups" section, click Manage exceptions.
  6. In the "Add a new hostname pattern" field, please enter [*.]train.org (this includes the asterisk at the beginning of the address). Set the option to "Allow"
  7. Click Done

Enabling ActiveX:

ActiveX is a technology used within Internet Explorer which allows the browser to display some of the dynamic content within web pages. Some of the other technologies within Internet Explorer (for example, the Flash plugin) rely on ActiveX in order to function properly themselves, so it is important to verify ActiveX is enabled in your browser.  To do so:

  1. Click Internet Explorer's Tools menu and select the Internet Options... menu item.
  2. Click the Security tab at the top of the Internet Options window which opens.
  3. Click the icon of a checkmark within a green circle labeled Trusted sites and then click the Custom Level... button toward the bottom of the page.
  4. In the Security Settings window which opens, scroll down to the second main section, "ActiveX controls and plug-ins"
  5. Verify the 7 settings in this section are configured as follows:
    • Automatic prompting for ActiveX controls: Enable
    • Binary and script behaviors: Enable
    • Download signed ActiveX controls: Enable
    • Download unsigned ActiveX controls: Prompt
    • Initialize and script ActiveX controls not marked as safe: Prompt
    • Run ActiveX controls and plug-ins: Enable
    • Script ActiveX controls marked safe for scripting: Enable
  6. Press OK to return to the Internet Options window.
  7. If you have not already defined *.train.org as a Trusted Site within your browser, do so now by following the directions for the JavaScript Settings for Internet Explorer, above.
How to enable AJAX functionality in your browser:

Internet Explorer:

  1. Click Tools to open the Tools menu, then click the Internet Options menu item at the bottom of the menu.  A small window will open named Internet Options.
  2. Click the Security tab in the Internet Options window.
  3. Ensure the Internet icon near the top of the window is selected by clicking it, then click the Custom level... button.  A Security Settings window will open.
  4. Scroll down in this window until you find a section titled ActiveX controls and plug-ins
  5. If you're using XP, verify that the "Enable" option under Binary and script behaviors is selected.
  6. Scroll down a little farther in this section and verify that the "Enable" option under Run ActiveX controls and plug-ins is selected.
  7. Scroll to the Scripting section near the bottom of the window.
  8. Verify that the "Enable" option under Active scripting is selected.
  9. Click OK to return to the Internet Options window.
  10. If you are using Internet Explorer 7, click the Advanced tab at the top of the Internet Options window.
  11. Scroll nearly to the bottom of the window and verify the Enable native XMLHTTP support option has a check mark next to it.
  12. Click OK to return to Internet Explorer.