DCBS Worker Portal Training
This training is geared towards helping the Child Support worker to navigate the Family Support Worker Portal. It guides the worker through the screens with a brief explanation of what information can be found on said screens, which will allow the caseworker to efficiently and properly work their case. The training addresses everything from locating benefits that the child is receiving, such as KTAP, to reviewing referral information.
Steps For Completing a Course
Step One: TO COMPLETE A COURSE:
The Dashboard section of the TRAIN Home page is where your course management will take place. The “My Learning” section contains recent, active course registrations. To see all registrations, click the “Current Courses” button.
Next to each course listing is an “M” button. This will allow you to “Manage” your individual course registrations. To manage a particular course, simply click the “M” button to the right of the Course Name. Mark your course as Completed: Click the “Completed” button to complete your course.
Step Two: TO LAUNCH AN EVALUATION, YOU HAVE A VARIETY OF ACCESS POINTS:
On the Course Details page, where you originally registered for the course, under the
Registration tab, there will be an evaluation button. If you click the “My Learning” link on the TRAIN Home page dashboard, you will see which recent course evaluations that need to be completed.
On the TRAIN Home page, if you have an evaluation pending, a red alert notice will appear within the “My Action Items” section of the TRAIN dashboard.
Step Three: TO VIEW OR PRINT A CERTIFICATE:
Login to your TRAIN account and access the “My Certificates” link on the TRAIN Home page. This will reveal a list of recent Certificates. Click the “Certificate print icon” to the right of the page. This open or download a PDF version of the Certificate.